{"id":627,"date":"2022-12-29T09:07:57","date_gmt":"2022-12-29T09:07:57","guid":{"rendered":"https:\/\/cioplus.eu\/?page_id=627"},"modified":"2023-03-06T07:14:54","modified_gmt":"2023-03-06T07:14:54","slug":"case-studies","status":"publish","type":"page","link":"https:\/\/cioplus.eu\/case-studies\/","title":{"rendered":"Case Studies"},"content":{"rendered":"

[et_pb_section fb_built=\u201d1\u2033 fullwidth=\u201don\u201d admin_label=\u201dHero\u201d _builder_version=\u201d4.19.4\u2033 background_image=\u201dhttps:\/\/cioplus.eu\/wp-content\/uploads\/2022\/12\/colleagues-working-together-financial-report-using-modern-gadget.jpg\u201d parallax=\u201don\u201d custom_padding=\u201d0px|0|0px|0px|false|false\u201d global_colors_info=\u201d{}\u201d][et_pb_fullwidth_header title=\u201dCase Studies\u201d text_orientation=\u201dcenter\u201d admin_label=\u201dFullwidth Header\u201d _builder_version=\u201d4.19.4\u2033 title_font=\u201dMontserrat||||||||\u201d title_text_align=\u201dcenter\u201d title_font_size=\u201d80px\u201d title_line_height=\u201d1.2em\u201d content_font=\u201dOpen Sans||||||||\u201d content_text_align=\u201dcenter\u201d content_font_size=\u201d18px\u201d content_line_height=\u201d1.8em\u201d background_color=\u201drgba(0,0,0,0)\u201d use_background_color_gradient=\u201don\u201d background_color_gradient_direction=\u201d140deg\u201d background_color_gradient_stops=\u201d#0a0a0a 0%|rgba(255,255,255,0) 100%\u201d background_color_gradient_start=\u201d#0a0a0a\u201d background_color_gradient_end=\u201drgba(41,17,96,0.8)\u201d parallax=\u201don\u201d parallax_method=\u201don\u201d custom_button_one=\u201don\u201d button_one_text_size=\u201d15px\u201d button_one_bg_color=\u201d#ffa727\u2033 button_one_border_width=\u201d15px\u201d button_one_border_color=\u201d#ffa727\u2033 button_one_border_radius=\u201d100px\u201d button_one_letter_spacing=\u201d5px\u201d button_one_font=\u201dOpen Sans|700||on|||||\u201d custom_margin=\u201d|||\u201d custom_padding=\u201d12vw||12vw||true|false\u201d custom_padding_tablet=\u201d100px||100px||true\u201d custom_padding_phone=\u201d|||\u201d custom_padding_last_edited=\u201don|desktop\u201d title_font_size_tablet=\u201d60px\u201d title_font_size_phone=\u201d36px\u201d title_font_size_last_edited=\u201don|phone\u201d content_font_size_tablet=\u201d\u201d content_font_size_phone=\u201d16px\u201d content_font_size_last_edited=\u201don|phone\u201d button_one_text_size_tablet=\u201d\u201d button_one_text_size_phone=\u201d\u201d button_one_text_size_last_edited=\u201don|desktop\u201d button_one_border_color_hover=\u201d#ff8a3d\u201d button_one_border_radius_hover=\u201d100px\u201d button_one_letter_spacing_hover=\u201d5px\u201d button_one_bg_color_hover=\u201d#ff8a3d\u201d global_colors_info=\u201d{}\u201d button_one_text_size__hover_enabled=\u201doff\u201d button_two_text_size__hover_enabled=\u201doff\u201d button_one_text_color__hover_enabled=\u201doff\u201d button_two_text_color__hover_enabled=\u201doff\u201d button_one_border_width__hover_enabled=\u201doff\u201d button_two_border_width__hover_enabled=\u201doff\u201d button_one_border_color__hover_enabled=\u201don\u201d button_one_border_color__hover=\u201d#ff8a3d\u201d button_two_border_color__hover_enabled=\u201doff\u201d button_one_border_radius__hover_enabled=\u201don\u201d button_one_border_radius__hover=\u201d100px\u201d button_two_border_radius__hover_enabled=\u201doff\u201d button_one_letter_spacing__hover_enabled=\u201don\u201d button_one_letter_spacing__hover=\u201d5px\u201d button_two_letter_spacing__hover_enabled=\u201doff\u201d button_one_bg_color__hover_enabled=\u201don\u201d button_one_bg_color__hover=\u201d#ff8a3d\u201d button_two_bg_color__hover_enabled=\u201doff\u201d][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=\u201d1\u2033 admin_label=\u201dService Type\u201d _builder_version=\u201d4.16\u2033 custom_padding=\u201d40px||38px|||\u201d global_colors_info=\u201d{}\u201d][et_pb_row _builder_version=\u201d4.19.4\u2033 locked=\u201doff\u201d global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d4_4\u2033 _builder_version=\u201d4.16\u2033 custom_padding=\u201d|||\u201d global_colors_info=\u201d{}\u201d custom_padding__hover=\u201d|||\u201d][et_pb_text _builder_version=\u201d4.20.0\u2033 text_font=\u201dOpen Sans||||||||\u201d text_font_size=\u201d16px\u201d text_line_height=\u201d1.8em\u201d header_font=\u201d||||||||\u201d header_2_font=\u201d||||||||\u201d header_3_font=\u201dMontserrat||||||||\u201d header_3_font_size=\u201d24px\u201d header_3_line_height=\u201d1.6em\u201d hover_enabled=\u201d0\u2033 locked=\u201doff\u201d global_colors_info=\u201d{}\u201d sticky_enabled=\u201d0\u2033]<\/p>\n

Equiniti insourcing a case study<\/p>\n

Requirement : \u00a0 Advent International, a UK Based PE firm who owned Equiniti, a UK based Share registrar services company entrusted CIO PLUS Ltd for a review of Equiniti\u2019s IT service costs and operational efficiency. A detailed study by CIO PLUS identified certain action points to reduce operational costs and service delivery quality. Key findings were as below<\/p>\n

By insourcing the current IT services then delivered from Equiniti\u2019s outsourcing partner from offshore location in India, to Equinit\u2019s captive centre in India, the IT Operational costs can be significantly reduced<\/li>\n
By expanding the workforce in India at a comparatively less cost than the arrangement with outsourcing partner, service performance can be improved and additional enhancements to the services and products can be achieved quicker and cost effective<\/li>\n
Data centre and IT Infrastructure consolidation<\/li>\n
Insourcing of existing ITES (BPO) services from outsourcing partner to the new captive to be setup in India and Offshoring of additional work from UK to India Captive<\/li>\n<\/ul>\n
Challenges<\/p>\n
- As Equiniti used the outsourcing partner to develop the IT products and BPO processes, there were only a limited subject matter experts in Equiniti to manage the Change<\/li>\n
- Equiniti had never taken up such a massive change and many stakeholders had reservations on the results and impact to Equiniti\u2019s clients<\/li>\n
- With its minimal presence in India and lack of branding Equiniti was not sure that it could attract the workforce in India<\/li>\n
- Stakeholders had reservation on managing the remote work force and services due to no or lack of prior experience<\/li>\n
- With almost no or little documentation of the product and services, it was difficult to train and ready the new workforce and sustainably manage the perceived\u00a0 high attrition factor in Indian organizations<\/li>\n
- Lack of experience by Equiniti in managing and demonstrating the service quality<\/li>\n<\/ul>\n
  CIO PLUS Approach<\/p>\n
  With the vast experience in setting up Captives and out and insourcing services, CIO PLUS\u00a0 had a better understanding of these challenges and accordingly planned and executed the project and achieved the key benefits of cost reduction and maintaining and further improving service delivery quality<\/p>\n
  \u00a0<\/p>\n
  - As Equiniti had their existing captive for providing minimal IT services from India, CIO PLUS proposed to expand the existing captive and setup a better state of the art expandable captive facility in an IT SEZ from a reputed SEZ service provider. This ensured that EQUINITI could expand the services as needed and address the need for branding to attract the required talent and being a\u00a0tier 1 Infrastructure service provider, compliance related requirement and stable service could be offered to its clients. Also the office setup project was planned as an independent project but aligned with Overall program<\/li>\n
  - The insourcing part of the service from the outsourcing provider was managed as a separate project which managed in parallel with the Office setup project and aligned with the overall program. This overall program and project was managed under a proven methodology which CIO PLUS had successfully developed and improved over a period of time\u00a0 thus ensuring the concerns related to managing offshore services and addressing end client impact<\/li>\n
  - CIO PLUS coordinated with\u00a0Equiniti to have focused activities to ensure timely availability of the project dependencies that were identified on projects critical path. CIO PLUS helped Equiniti with detailed project plans and\u00a0 managed projects with their experienced project and Program directors<\/li>\n
  - CIOPLUS managed all the projects and overall program in accordance with proven project management and fine-tuned project methodology to better control the project and program execution and effective project governance<\/li>\n
  - Many known challenges were early addressed and focused action plan to mitigate risks as part of the program plan which included but not limited to activities like documentation, setting up of key service metrics and related Target Operating Model etc.\u2026<\/li>\n
  - To ensure a smooth governance of the program and the overall BAU Services, CIO PLUS advised to have key organizational changes\u00a0 that would manage the expectations of Equiniti\u2019s internal and external clients and implemented required\u00a0 governance structure to manage the geographical gap and virtual working<\/li>\n
  - All the key stakeholders were involved as required at the appropriate phase of the project to encourage their active participation for the success of the project.<\/li>\n<\/ul>\n
    The output<\/p>\n
    CIO PLUS and Equiniti together successfully completed the key activities and set up the services as per the plan and achieved all the key objectives. Key management feedback from Equiniti was that without CIO PLUS this would not have been possible.<\/p>\n
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    Other case studies in a nutshell \u2026<\/p>\n
    Major European Construction Co: Offshored IT infrastructure delivery and achieved major cost savings.<\/p>\n
    Major Shared Services Provider: Improved delivery quality and substantially reduced costs through the establishment of a 1,500-seat offshore delivery centre.<\/p>\n
    Global Pharmaceutical Co: Reviewed their offshore plans identifying and recommending several improvements which were all adopted, facilitating project delivery and achieving multi-million additional cost savings.<\/p>\n
    Global Education Expert: Set-up and stabilised a business-critical global shared services centre in Singapore.<\/p>\n
    Leading Education Technology Supplier: Optimised the offshore blend of technology and services.<\/p>\n
    Multinational Food Services Co: Benchmarked IT costs.<\/p>\n
    International; Fashion Co: Showed how to manage IT outsourcing providers at all levels.<\/p>\n
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    Equiniti insourcing a case study Requirement : \u00a0 Advent International, a UK Based PE firm who owned Equiniti, a UK based Share registrar services company entrusted CIO PLUS Ltd for a review of Equiniti\u2019s IT service costs and operational efficiency. A detailed study by CIO PLUS identified certain action points to reduce operational costs and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"footnotes":""},"_links":{"self":[{"href":"https:\/\/cioplus.eu\/wp-json\/wp\/v2\/pages\/627"}],"collection":[{"href":"https:\/\/cioplus.eu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cioplus.eu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cioplus.eu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cioplus.eu\/wp-json\/wp\/v2\/comments?post=627"}],"version-history":[{"count":4,"href":"https:\/\/cioplus.eu\/wp-json\/wp\/v2\/pages\/627\/revisions"}],"predecessor-version":[{"id":730,"href":"https:\/\/cioplus.eu\/wp-json\/wp\/v2\/pages\/627\/revisions\/730"}],"wp:attachment":[{"href":"https:\/\/cioplus.eu\/wp-json\/wp\/v2\/media?parent=627"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}